Tips & Troubleshooting

Helpful Tips and Troubleshooting on Set Up,Operation,and Maintenance

Redness, swelling, blisters, or difficulty urinating at the wearing site.

Reason 1: The urinary device size is too small.

Observation method: After wearing the device, the wearing area is noticeably smaller than the unworn area.

Solution: Replace with a larger size penile clamp. If the larger size is too loose, you can use a medical self-adhesive elastic bandage and wrap it lightly around the wearing area a few times to ensure no gaps between the flow blocking plate and the penis after wearing the device.

Reason 2: Skin is pinched when closing the urinary device.

Solution: Before closing the buckle latch, gently press the skin at the closure point inward before securing the latch.

Reason 3: Wearing time significantly exceeds 8 hours.

Solution: After wearing it for about 8 hours, the urine funnel and penile clamp should be removed, the wearing area should be wiped with warm water, and the area should be relaxed for at least 5 minutes.

Reason 4: Silicone allergy.

Solution: For mild allergic reactions (such as slight skin redness or a small rash), use a medical self-adhesive elastic bandage to create a barrier between the skin and silicone. For more severe allergic reactions, discontinue use immediately.

The urination pump keeps working even when no urination is happening.

Reason 1: The urinary clamp is positioned too close to the base.

Solution: The urinary clamp should be worn about 3 cm from the urethral opening.

Reason 2: The urine funnel is not maintained at an elevated angle of 60–80 degrees.

Solution: Stand the urine funnel upright and gently shake it to expel any residual urine. Positioning pants or diapers can be worn to keep the urine funnel in an upward pointing position. (Refer to Page 7, Item 8 for details.)If wearing fixation briefs is not possible, place a towel underneath the urine funnel to help maintain the 60–80 degree upward angle.

Reason 3: There are foreign objects or residual urine on the sensor probe.

Testing method: After shaking the funnel, the urination pump still does not stop working.

Solution: Remove the urine funnel and use a tissue or napkin to wipe the four probes on both sides. Rewear and observe again.

Reason 4:The probes are too close to the clip, drainage tube, or the silicone flow-blocking pad of the urine device, and urine is present between the two probes.

Solution: If the distance between the probe and the inner wall of the urinal clip, or between the probe and the drainage tube, is less than 3 millimeters, gently bend the probe toward the center of the urine funnel so that the distance from the probe to the inner wall of the clip is greater than 3 millimeters. Then reinstall the urine funnel properly. For larger users, the issue may be that the probe is too close to the urinal’s flow-blocking pad. In this case, gently bend the probe toward the clip to increase the distance.

Reason 5:The wires inside the catheter may have broken due to pulling or excessive bending of the urine funnel, causing a short circuit at the break point. This can lead to false detection and continuous operation of the urine pump.

Solution: Replace the urine funnel.

Reason 6: Residual liquid is inside the connector between the catheter tube and the urination pump.

Testing method: The urination pump does not stop working within 10 seconds after removing the urine funnel(without disconnecting the urinal connector from the pump).

Solution: Use a cotton swab or a corner of a tissue to insert into the sensor interface and absorb the residual liquid. Dry it for a while, then reinsert the connector into the urination pump. You can also use a hairdryer with cool air to blow at the connector. Special reminder: Do not use hot air from a hairdryer to dry it.

Note: Each time you remove the connector, press the ventilation button for more than 10 seconds to empty any remaining urine from the catheter before disconnecting the plug.

Reason 7: The urination pump has taken in water.

Testing method: If the urination pump does not stop working within 10 seconds after removing the urine funnel, and the issue is not solved by Reason 4 or Reason 5.

Solution: Hold the urination pump with the connector facing downward and shake it vigorously to expel any water inside. Let it rest for a while and check again. If the issue cannot be resolved, please contact us.

The urination pump does not work properly.

Reason 1: The urination pump switch is not turned on.

Solution: Turn on the switch.

Reason 2: The urination pump’s battery is low.

Solution: Charge the device promptly when the battery is low.

Reason 3: The catheter tube connector is not securely attached to the urination pump.

Solution: Firmly push the catheter tube connector down into place.

Reason 4: The urine funnel sensor probe is corroded, preventing it from detecting urine.

Observation method: The probe appears noticeably yellow or black, and its surface is uneven.

Solution: Use fine sandpaper or a knife, or a cleaning powder to remove the corrosion from the probe surface. If this does not solve the issue, the urine funnel needs to be replaced.

Reason 5: The silicone tube inside the urine funnel connector has come loose.

Observation method: The silicone tube inside the connector should be tightly aligned with the circular plastic part. If it has pulled out more than 3 millimeters, preventing a proper seal with the catheter connector, the pump will make a working noise when there is urine, but no urine will be expelled, or it will leak.

Note: When removing the urinal connector, hold the white plastic part; do not pull on the gray silicone tube!

Solution: Contact us.

Reason 6: Excessive bending or compression of the probe tube may cause the urine funnel probe wiring to break. Alternatively, pulling or over-bending the urine funnel can lead to wire breakage inside the catheter, preventing the detection signal from reaching the urination pump and causing it to stop functioning. Testing method: After connecting the urine funnel to the urination pump, place one probe and the draining tube into a mild saline solution. If the urination pump does not emit the usual working sound and cannot drain, it indicates that the sensor probe’s connection is broken. Solution: The urine funnel needs to be replaced.

Reason 7: Blockage in the urination tube.

Testing method: After connecting the urine funnel to the urination pump, place one probe and the drainage tube into a mild saline solution. If the urination pump emits a working sound that is low-pitched and cannot drain, it indicates that the catheter tube on that side is blocked.

Solution: Use a large syringe to fill with water, insert the syringe into the corresponding urination tube from the catheter connector side, and forcefully inject water into the catheter tube until water flows smoothly out of the

drainage tube in the urine funnel. Then, reconnect the urine funnel to the urination pump, and after confirming normal saline solution flow, the device is ready for use. If completely clogged and unable to be cleared, the urinal must be replaced.

Reason 8: The Urination pump is blocked by urine scale.

Testing method: Connect the urine pump to the two short flushing tubes, place the flushing tube into clean water, press the ventilation button, and listen for a working sound from the urination pump. If the sound is low-pitched and drainage is sluggish, it indicates that the urination pump tube is blocked.

Solution: Use toilet cleaner or oxalic acid solution to flush and clear the urination pump tube. If the issue cannot be resolved, please contact us.

Reason 9: The urine pump is completely blocked by urine scale, causing one or both sides of the pump to stop working. Testing method: Make sure the power is turned on. Use a metal object to briefly short the two sensor wire pins on one side of the urine pump. If there is no response from the pump after shorting, it indicates a blockage in the tubing. Solution: Please contact us.

Reason 10: Water has entered the urination pump switch or charging port, causing it to malfunction. Symptoms include continuous beeping from the buzzer or frequent flashing of the indicator light.

Solution: Hold the urination pump with the charging port facing downwards and shake it vigorously to expel any water inside the pump. Let it rest for a while and check again. If the problem persists, contact the manufacturer.

Urine leakage.

Reason 1: The urine funnel is not positioned properly and shifts or falls off due to position changes.

Solution: Wear fixing pants or diapers to secure the urine funnel, ensuring the fit is snug. The vent hole on the urine funnel should be positioned at the highest point, with the sensor probes and urine suction tube at the lowest point. The urine funnel should be angled upward at 60 to 80 degrees.

Reason 2: When the user’s penis is at its shortest (less than 3 cm in length), the urinary clamp and urine funnel cannot stay in place and may fall off, causing leakage.

Solution: Usage conditions are not met—discontinue use.

Reason 3: The urine funnel is positioned horizontally or is hanging down, preventing timely drainage and causing leakage.

Solution: Wear fixing pants or diapers to secure the urine funnel, keeping it elevated at a 60 to 80 degree angle.

Reason 4: The urinary clamp is too large.

Testing method: After wearing the urinary clamp, check if there is a gap between the silicone surface of the clamp and the skin.

Solution: You should replace the clamp with a smaller size. If the smaller size is too tight, and a larger size is needed, you can use a medical self adhesive elastic bandage to gently wrap a few rounds around the penis.

Note: Do not wrap too tightly to avoid circulation or urination cut-off.

Reason 5: The urine clamp mounting ring is not properly fastened, creating a gap between the urine funnel and the urinary clamp.

Solution: Rotate the urine funnel counterclockwise by about 30 to 45 degrees, press it towards the patient’s torso, then rotate it clockwise to lock it in place. Ensure the positioning indicator aligns with the urinary clamp’s closure buckle. Gently pull the urine funnel to confirm it does not come off.

Reason 6: The patient rolls too far onto their side, causing urine to leak from the ventilation hole.

Solution: Use a comfort pad, placing it over the leakage area to absorb the leaking urine

Reason 7: The patient cannot turn themselves and remains on one side for a long time. The urine funnel’s positioning indicator is not facing upwards, causing urine to leak from the ventilation hole.

Solution: Remove the urine funnel, rotate the buckle closure of the urinary clamp to face upwards, then reinstall the urine funnel with the positioning column facing up. For patients not using positioning pants, if the urine funnel is hanging down, place a soft textile, such as a towel, beneath it to keep it raised, allowing the catheter tube to pass over the leg.

The Rongmy™

Automatic Urination System

The Rongmy™

Automatic Urination System

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Tips & Troubleshooting